Patty and I love shopping at Target in Evans, GA. It's a clean store with a lot of style. They have great products, but policies that are opposite of their advertised image. Yes, I am shocked at what they have done.
Let me explain. A few weeks ago, we challenged the folks at Stevens Creek Church to random acts of kindness. Like always, the people at The Creek responded. One of our members went to Target and gave the cashier a card and a twenty dollar bill and told her to put it on the tab of the next person in line. The Creeker left the store.
Today, we received a call from the mother of the person that received the card. She explained that her daughter was having a very rough time and this random act of kindness greatly encouraged her. It encouraged her, but she did not benefit from the twenty dollar gift because the TARGET cashier said that this had never been done before and questioned the daughter if she knew the stranger that had given the money. Well, she did not know the person. She turned it over to the Team Leader and they filled out an incident report and treated this discouraged recipient of the act of kindness as a criminal.
Then, they took the twenty dollar bill and supposedly put it in their safe and if it goes without being claimed for six months, then the cashier will get the money. What's up with that?
Target...what are you thinking? I thought that you were working for our community. This policy must be changed. I can't say it any stronger.
How did the church find out about it? The recipient who was supposed to receive this blessing was so shocked that she told her mother what happened. Her mother called the church and told us the details of how she was treated in this case.
TARGET needs a serious review of their policies.
One more thing: We contacted the Manager at the Evans, GA TARGET and his response was: We are not use to people being nice.
We, at Stevens Creek Church, have a passion to be nice to people and we will continue to be nice even when corporate policies work against us.
Marty Baker, D.Min.
Lead Pastor
Stevens Creek Church
600 Stevens Creek Road
Augusta, GA 30907
martybaker@stevenscreekchurch.com
706-863-7002
Posts
T90+
14 years ago
6 comments:
Wow. I totally agree with you, that is crazy! Looks like the management needs some training in people skills. They seem so caught up in the "business" that they can't see all of their customers as real people.
I can't believe how stupid their company policy is about this issue. I'm sure there are other businesses out there with similar policies. I'll think twice before shopping at Target again.
This is a trend I have noticed about Target over the last few years. Their company practices have gone from customer service to corporate advancement. About 2 years ago they began to adopt new policies that hurt not only their team members but also their patrons. However, this has to be the most outrageous thing I have heard them doing lately.
The Target Manager responded to our protests. His first step was to give it to the Pharmacists and allow her to pass the $20 on to someone. Well, this has not been done. So, they called the church and asked if we could supply the name of the intended recipient and that they would give her the $20 dollars and then match it with a $20 gift card.
Whew ... that makes so much more sense.
Here's the rule of thumb ... just be nice to begin with.
Having said that ... thanks Target Management. We will come see you after Masters.
That's too bad that you delete comments that don't blindly agree with you. I will be praying for you and your ministry.
So glad to hear that Target management stepped up to the plate and did what they should have done to start with.
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